At HL Clothing, we are committed to providing high-quality products and excellent customer service. Please carefully review our refund policy below:

1. Eligibility for Refunds

Refunds are only granted in the following cases:

• The item arrived damaged or defective.

• You received the wrong item due to an error on our part.

• The product does not match the description provided on our site.

Refund requests that do not meet these criteria will not be accepted.

2. Non-Refundable Items

The following items are non-refundable:

• Items on sale or clearance.

• Gift cards.

• Personalized or custom-made items.

• Worn, washed, or used products.

3. Timeframe for Refund Requests

All refund requests must be submitted within 7 days of receiving your order. Any requests made after this period will not be considered.

4. Refund Process

• To initiate a refund, contact our customer service team at [insert email] with your order number and a clear explanation of the issue.

• If your request is approved, we will provide return instructions. Please do not send your item back without contacting us first.

• Once we receive and inspect the returned item, we will notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days.

5. Return Shipping

Customers are responsible for the cost of return shipping unless the return is due to a defective or incorrect product. We recommend using a trackable shipping service as we are not responsible for lost or missing returns.

6. Exchanges

Exchanges are only offered in cases where the item is defective or incorrect. If you need to exchange an item, please follow the same process outlined for refunds.

7. Final Sale

All items marked as "Final Sale" are non-refundable and non-exchangeable under any circumstances.

8. Disputes

If a dispute arises regarding your refund, you agree to first contact us to resolve the issue. If unresolved, all disputes will be subject to the jurisdiction outlined in our Terms of Service.